2nd Family Franchise Overview

About 2nd Family

The 2nd Family commitment to quality care starts with the hiring process. The 2nd Family screening process identifies only caregivers who personally care and have the ability to build relationships with their clients. The home office based in Eldersburg, MD is completely staffed with certified nursing assistants who are compassionate, selfless, and have a strong desire to assist those in need. Franchise owners can leverage this hiring process model when building their local business.

Administratively and technologically, they also have laid the groundwork for a streamlined, organized business model. At 2nd Family, advanced technology is utilized to track care plans, scheduling, billing, payroll, and all communications between professionally trained staff and the clientele. 2nd Family provides unmatched access and coordination of care with the utmost in comfort, confidence, and flexibility. These are all tools that are available to in home care franchise owners who join 2nd Family, to help them build an effective, meaningful business.

Franchise History

A family-owned business, 2nd Family began as a result of their own experience in searching for in-home care for their own loved one, their grandmother. They discovered first-hand that there was a huge void between the level of care available and the level of care that they wanted for their own loved one. It was frustrating and emotionally draining. Having gone through the process of trying to find someone to care for their loved one, they immediately felt compelled to fill that void and help others dealing with similar situations by offering their clients caregivers who are trained, reliable, and truly care.