Consumer Experience News, Views, and Reviews: October 2022

Welcome back to our monthly news roundup for franchise consumer experience pros. Except for ongoing inflation, labor shortages, supply chain issues, a recession on the horizon, and a possible winter resurgence of Covid, it’s business as usual. If you have news items, trends, reports, or studies you think will be useful to CMOs and our other franchise consumer experience readers looking to navigate the new future, please forward them our way! And now, the news… 

IN THE MARKETPLACE

Customers Chafe as Rewards Programs Are Pared Back

Cutbacks Are on the Menu for Food & Beverage Brands

How Restaurants Should Prepare for the Holiday Season

10 Restaurant Trends We’re Likely To See in 2023

Burger King To Spend $400 Million in 2 Years to “Reclaim the Flame”

For Fast Food Brands, Breakfast Is the Most Important Meal of the Day

Smashburger Plans To Open 65 to 75 New Restaurants by 2024

For Hotel Brands, Recession Fears Shift from “If” to “How Deep”

What Is the Inflationary Tipping Point for Fast Food Price Hikes?

Most Popular Burger Chains by State

LABOR & EMPLOYMENT

The Future of Work Is Now—Can You Keep Up?

Revisiting the “Great Rethink” by U.S. Workers Since Covid

A Status Check on the Restaurant Labor Market

Deskless Report 2022 Explores the State of the Frontline World

The Coming Fight Over the Gig Economy, Explained 

LEGAL

Fast Food Chains Raise Millions To Oppose California’s FAST Act

National Restaurant Association Asks for Relief for EIDL Recipients

Black Media Chief Byron Allen Sues McDonald’s for $10 Billion for Not Advertising on His Networks

Texas Pete Hot Sauce Sued Over Product Being Made in North Carolina

Chipotle To Pay $7.75 Million Over Child Labor Violations

TECH

How TikTok Ate the Internet

Initial Results Are in for Google’s “Fledge” Tests, a Post-Cookie Privacy Attempt

OTT Is the Fastest-Growing Media Segment for Local Advertising

Charleys Philly Steaks Starts Delivering by Drone