Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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ChoiceLocal
At ChoiceLocal our mission is to help others. We help franchise systems drive growth. Whether you need to acquire new franchisees, increase consumer sales, or attract talent, we implement digital strategies to exceed your goals.
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Bojangles
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Bojangles
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Bojangles
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Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
  • John DiJulius
  • 4,881 Reads 1 Shares
How to overcome being relationship disadvantaged in a digital economy?
  • John DiJulius
  • 6,531 Reads 32 Shares
Annual Franchise Marketing Report looks at how brands measure the customer experience
  • Eddy Goldberg
  • 3,933 Reads 34 Shares
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
  • Alex Zlatin
  • 7,235 Reads 22 Shares
4 service recovery techniques to keep your customers coming back.
  • John Tschohl
  • 5,024 Reads 35 Shares
Welcome to the Relationship Economy!
  • John DiJulius
  • 5,646 Reads 21 Shares
How investing in customer service can boost your bottom line.
  • John Tschohl
  • 6,120 Reads 9 Shares
5 traits are required to building successful relationships.
  • John DiJulius
  • 26,097 Reads 28 Shares
How healthy is your relationship with the Relationship Economy?
  • John DiJulius
  • 7,528 Reads 7 Shares
To retain your customers, pair technology with a human touch.
  • Kurt Krake
  • 5,026 Reads 34 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
  • John DiJulius
  • 4,159 Reads 24 Shares
Broken Yolk
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Broken Yolk
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Broken Yolk
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3 tips for making your interview process ungameable.
  • John DiJulius
  • 4,443 Reads 41 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
  • John DiJulius
  • 4,990 Reads 63 Shares
The #1 skill a great leader must learn to master.
  • John DiJulius
  • 3,428 Reads 14 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John DiJulius
  • 5,677 Reads 48 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
  • Multi-Unit Franchisee
  • 4,595 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
  • Chad Storlie
  • 5,001 Reads 49 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
  • Chad Storlie
  • 6,168 Reads 37 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
  • John DiJulius
  • 3,376 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
  • John DiJulius
  • 3,373 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
  • John DiJulius
  • 3,515 Reads 3 Shares
Movita Juice Bar
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Movita Juice Bar
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Movita Juice Bar
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What do the best customer experience brands do differently?
  • John DiJulius
  • 4,061 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John Tschohl
  • 3,283 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
  • Charles Bonfiglio
  • 4,974 Reads 46 Shares
Customer loyalty may be your most important metric of success.
  • Chad Storlie
  • 13,064 Reads 95 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
  • Chad Storlie
  • 7,048 Reads 45 Shares
How smartphone addiction is harming our people skills and creativity.
  • John DiJulius
  • 6,917 Reads 21 Shares
Are you training your front-line employees to deliver world-class customer service?
  • John DiJulius
  • 6,299 Reads 38 Shares
Can a company's customer service go from bad to great?
  • John DiJulius
  • 4,147 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
  • Nick Bergelt
  • 4,547 Reads 13 Shares
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