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Franchise Articles

Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

When we talk about customer service, we usually think about how we deal with the people who walk through our doors--both physical and virtual--to purchase our products and services.
  • John Tschohl
  • 25,192 Reads 44 Shares
Procrastination is like a virus. It creeps up on you slowly, drains you of energy, and is difficult to get rid of if your resistance is low.
  • Dr. Tony Alessandra
  • 6,083 Reads 1,014 Shares
Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback.
  • Timothy Bednarz
  • 5,084 Reads 240 Shares
Gavin Hart loves his Dairy Queen vanilla cones and Dunkin' Donuts coffee. But he also loves to see his customers enjoy them, too.
  • Debbie Selinsky
  • 5,765 Reads 360 Shares
The cost of credit card data compromise has risen nearly 70 percent since 2010 (Cost of Cyber Crime Study, 2011).
  • Gary Glover
  • 5,894 Reads 1 Shares
It's fitting that Johnny Collins runs marathons. The persistence and long-term training needed to finish a 26.1-mile race is mirrored in Collins' long, difficult quest to start his own business.
  • Tracy Staton
  • 5,789 Reads 1 Shares
The Coalition of Franchisee Associations (CFA) has recently added two new franchisee association groups to its ranks.
  • Multi-Unit Franchisee
  • 5,009 Reads
Managers are inundated with a high volume of information and required to make multiple decisions daily.
  • Timothy Bednarz
  • 17,029 Reads 2 Shares
What customers value most changes constantly, and the pace of change has increased exponentially with the economic recession, says marketing/management expert and best-selling author Jaynie L. Smith.
  • Jaynie L. Smith
  • 4,623 Reads 144 Shares
Robert Branca, Jr., is part of the Dunkin' Donuts family...seriously. Branca and his family own 60 Dunkin' Donuts in New England.
  • Multi-Unit Franchisee
  • 5,280 Reads 53 Shares
One brand, two brands, three brands, more. When it comes to growth and expansion, that's exactly what many multi-unit operators have in mind.
  • Kerry Pipes
  • 12,338 Reads 6 Shares
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Is anybody else as fed up as I am with hearing about how bad things are? Let's get on with it already and start focusing on what we can do to survive--and thrive--in the new reality.
  • Carol Schleif
  • 6,201 Reads 62 Shares
In the current economic climate, where businesses are merging, downsizing, and outsourcing at mind-boggling rates, it's hard to maintain your leadership equilibrium.
  • Joelle Jay, Ph.D.
  • 4,783 Reads 111 Shares
Serving customers is not a punishment; it is a privilege. That's how I want my team members to think.
  • Dave Melton
  • 8,802 Reads
Organizations can expect obvious results when they implement an empowered environment.
  • Timothy Bednarz
  • 5,117 Reads 64 Shares
Chirag Patel left India to work as an engineer and consultant in America. But it didn't take long to learn that franchising offered big opportunities for anyone with an entrepreneurial spirit.
  • Multi-Unit Franchisee
  • 9,694 Reads
This has always been the place, right? America, I mean, where anybody can start with nothing and turn it into something.
  • Jack Mackey
  • 8,440 Reads 3 Shares
In business, a lot changes in three years, especially in a down economy. And while his business has taken a turn for the worse, Tom Barnett's values and commitments remain strong as ever.
  • Debbie Selinsky
  • 8,028 Reads 485 Shares
Small business owners frequently juggle a variety of roles within their companies. Creating a balance and effectively managing available time is extremely important to most small businesses.
  • Sharon Housley
  • 7,979 Reads 1 Shares
Every business sector has its leaders, its standouts, its superstars. In franchising these are the Empire Builders, multi-unit and multi-brand franchisees who operate not one or two, but 10, 20, 100, or more franchised units.
  • Franchise Update Media
  • 15,109 Reads 1,023 Shares
Tom Barnett has taken it on the chin. The last three years of economic woe have taken a toll but his values and commitments remain as strong as ever.
  • Debbie Selinsky
  • 5,790 Reads 130 Shares
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At the risk of placing substance over style, all leaders must understand this simple truth: style does matter.
  • Glenn Gutek
  • 4,997 Reads 175 Shares
In 1996, Michael Ansley and his former college roommate asked their fathers for loans to buy their own franchise (Buffalo Wild Wings, then known as BW3) unit near Ann Arbor, Mich.
  • Multi-Unit Franchisee
  • 5,350 Reads 193 Shares
The U.S. economy is on the rise. While the world economy will be fortunate to realize a 3 percent growth rate in 2012 (less than 2 percent and we'll see a global recession, something too close to call at the moment), most of the domestic indicators are signaling a positive outlook for next year.
  • Darrell Johnson
  • 4,693 Reads
Tommy Haddock has added 10 Bojangles' Famous Chicken 'n Biscuits restaurants since we profiled him six years ago.
  • Debbie Selinsky
  • 8,361 Reads 3 Shares
Tommy Haddock has added 10 Bojangles' Famous Chicken 'n Biscuits restaurants since we profiled him six years ago.
  • Debbie Selinsky
  • 5,833 Reads 1 Shares
What gets rewarded gets done, so recognize and reward a lot! This is especially so if you want to learn how to change company culture.
  • Ron Kaufman
  • 5,870 Reads 327 Shares
When I was 19 years old, I was promoted to passenger service manager for Capital Airlines at Midway Airport in Chicago.
  • Howard Putnam
  • 4,977 Reads
"I'm sorry, but this just isn't working, I think it's best if we part company." Have you been on the giving or receiving side of that statement?
  • Jay Werth
  • 4,502 Reads 73 Shares
In October 1998, Steven Keys converted his residential lawn care business to a U.S. Lawns franchise.
  • Eddy Goldberg
  • 16,722 Reads 3 Shares
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