Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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July 2nd, 2025
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Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
- Kerry Pipes
- 2,744 Reads 3 Shares
Eliminate whatever gets in the way of people doing business with you
- John Tschohl
- 3,136 Reads 5 Shares
The right location isn't as important as the experience your brand consistently delivers
- John DiJulius
- 3,199 Reads 3 Shares
By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
- Kevin Behan
- 2,899 Reads 6 Shares
Mobile brands can engage with customers through convenience and personalization
- Josh York
- 2,727 Reads 1 Shares
CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
- Franchise Update Media
- 4,149 Reads 2 Shares
The Franchise Customer Experience Certification program links CX strength with profitability
- Kevin Behan
- 3,286 Reads 6 Shares
Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
- John DiJulius
- 3,029 Reads 4 Shares
Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
- Franchise Update Media
- 4,632 Reads
Boost profitability and employee satisfaction with a culture that places customer experience first
- Annie Oeth
- 3,571 Reads
Act quickly and take responsibility when dealing with customer complaints
- John Tschohl
- 3,413 Reads 5 Shares
The Franchise Customer Experience Conference (FCXC) returns to Atlanta June 17-20 for the annual gathering of franchise marketing pros
- Annie Oeth & Eddy Goldberg
- 2,807 Reads
Customer service expert John Tschohl outlines 6 foundational steps franchisees can take to deliver great customer service
- John Tschohl
- 3,050 Reads 2 Shares
Make sure you are training your employees on soft skills
- John DiJulius
- 3,876 Reads 2 Shares
By testing service aptitude, you can boost your employees' ability to serve customers.
- John DiJulius
- 3,546 Reads
Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
- M. Scott Morris
- 3,412 Reads 1 Shares
Successful franchisees keep looking for ways to serve their customers' current and future needs.
- M. Scott Morris
- 3,716 Reads 8 Shares
How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
- Franchise Update Media
- 2,837 Reads 25 Shares
Team members need to know they're in position to affect the choices customers make.
- M. Scott Morris
- 4,303 Reads 42 Shares
6 ways to become a top customer service company in 2024
- John DiJulius
- 3,597 Reads 3 Shares
Our February roundup of consumer experience news and trends
- Eddy Goldberg
- 4,481 Reads
Exceptional customer service is the least-expensive tool you have to grow your business.
- John Tschohl
- 3,385 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
- John DiJulius
- 3,024 Reads 2 Shares
BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
- John DiJulius
- 3,945 Reads 1 Shares
Our January roundup of consumer experience news and trends
- Eddy Goldberg
- 3,089 Reads
Food brands are using AI in their drive-thrus to better meet customer expectations
- Annie Oeth
- 3,685 Reads 16 Shares
6 tips for managing customer expectations
- Jeff Mowatt
- 3,638 Reads 8 Shares
To improve your customer service and staff morale in 2024, try these 3 things on for size
- John Tschohl
- 3,558 Reads 4 Shares
When you provide awesome customer service, you will drive your business to great heights.
- John Tschohl
- 4,158 Reads 4 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
- Franchise Update Media
- 4,463 Reads 8 Shares
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