Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
RECENT HEADLINES
October 12th, 2025
Move your business forward with digital marketing powered by AI and local expertise. LocaliQ is how businesses like yours attract and retain the ideal customers.
Request Info
|
Successful franchisees keep looking for ways to serve their customers' current and future needs.
- M. Scott Morris
- 4,035 Reads 8 Shares
How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
- Franchise Update Media
- 3,246 Reads 25 Shares
Team members need to know they're in position to affect the choices customers make.
- M. Scott Morris
- 4,669 Reads 42 Shares
6 ways to become a top customer service company in 2024
- John DiJulius
- 3,989 Reads 3 Shares
Our February roundup of consumer experience news and trends
- Eddy Goldberg
- 4,823 Reads
Exceptional customer service is the least-expensive tool you have to grow your business.
- John Tschohl
- 3,795 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
- John DiJulius
- 3,285 Reads 2 Shares
BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
- John DiJulius
- 4,331 Reads 1 Shares
Our January roundup of consumer experience news and trends
- Eddy Goldberg
- 3,440 Reads
Food brands are using AI in their drive-thrus to better meet customer expectations
- Annie Oeth
- 4,414 Reads 16 Shares
6 tips for managing customer expectations
- Jeff Mowatt
- 4,019 Reads 9 Shares
To improve your customer service and staff morale in 2024, try these 3 things on for size
- John Tschohl
- 3,946 Reads 4 Shares
When you provide awesome customer service, you will drive your business to great heights.
- John Tschohl
- 4,755 Reads 4 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
- Franchise Update Media
- 4,971 Reads 8 Shares
Our December roundup of consumer experience news and trends
- Eddy Goldberg
- 3,816 Reads
Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
- Eddy Goldberg
- 5,865 Reads 33 Shares
Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
- Cal DiJulius
- 5,016 Reads 2 Shares
To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
- John DiJulius
- 4,131 Reads 1 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
- John DiJulius
- 3,585 Reads 2 Shares
A genuine smile can help you connect with customers and improve your long-term health.
- John Tschohl
- 4,751 Reads 7 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
- Franchise Update Media
- 4,969 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
- Annie Oeth
- 3,888 Reads 3 Shares
Focus on your needs as well as the customer's
- John Tschohl
- 4,453 Reads 31 Shares
Does your organization understand the power of the service strategy?
- John Tschohl
- 3,202 Reads 3 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
- M. Scott Morris
- 3,960 Reads 11 Shares
Our August roundup of consumer experience news and trends
- Eddy Goldberg
- 3,106 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
- John DiJulius
- 3,672 Reads
6 steps for service recovery when faced with an irate customer
- John Tschohl
- 4,122 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
- John DiJulius
- 4,132 Reads 3 Shares
Our July roundup of consumer experience news and trends
- Eddy Goldberg
- 3,394 Reads
Page 3 of 8 | ^ Return to Top | Previous 1 2 3 4 5 Next |