Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
RECENT HEADLINES
ApplePie Capital provides a fresh new approach to franchise financing that is focused on your growth and success.
Request Info
|
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
- John DiJulius
- 3,168 Reads 2 Shares
BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
- John DiJulius
- 4,137 Reads 1 Shares
Our January roundup of consumer experience news and trends
- Eddy Goldberg
- 3,234 Reads
Food brands are using AI in their drive-thrus to better meet customer expectations
- Annie Oeth
- 4,119 Reads 16 Shares
6 tips for managing customer expectations
- Jeff Mowatt
- 3,819 Reads 8 Shares
To improve your customer service and staff morale in 2024, try these 3 things on for size
- John Tschohl
- 3,724 Reads 4 Shares
When you provide awesome customer service, you will drive your business to great heights.
- John Tschohl
- 4,477 Reads 4 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
- Franchise Update Media
- 4,720 Reads 8 Shares
Our December roundup of consumer experience news and trends
- Eddy Goldberg
- 3,680 Reads
Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
- Eddy Goldberg
- 5,306 Reads 33 Shares
Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
- Cal DiJulius
- 4,770 Reads 2 Shares
To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
- John DiJulius
- 3,953 Reads 1 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
- John DiJulius
- 3,410 Reads 2 Shares
A genuine smile can help you connect with customers and improve your long-term health.
- John Tschohl
- 4,566 Reads 7 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
- Franchise Update Media
- 4,806 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
- Annie Oeth
- 3,649 Reads 3 Shares
Focus on your needs as well as the customer's
- John Tschohl
- 4,245 Reads 31 Shares
Does your organization understand the power of the service strategy?
- John Tschohl
- 3,071 Reads 3 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
- M. Scott Morris
- 3,812 Reads 11 Shares
Our August roundup of consumer experience news and trends
- Eddy Goldberg
- 2,911 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
- John DiJulius
- 3,500 Reads
6 steps for service recovery when faced with an irate customer
- John Tschohl
- 3,867 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
- John DiJulius
- 3,932 Reads 3 Shares
Our July roundup of consumer experience news and trends
- Eddy Goldberg
- 3,273 Reads
Build (or improve) your customer service culture with these 9 principles
- John Tschohl
- 5,691 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
- Bob Phibbs
- 3,018 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
- John DiJulius
- 4,196 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
- Eddy Goldberg
- 3,994 Reads 7 Shares
Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
- Cynthia Sener
- 5,943 Reads 6 Shares
Creating an environment where employees like to work also creates consistent customer service at all your locations.
- John DiJulius
- 3,920 Reads 5 Shares
Page 3 of 8 | ^ Return to Top | Previous 1 2 3 4 5 Next |